Incredibly Great Restaurant Hospitality Advice and Etiquette

What about restaurant hospitality advice and etiquette?

When a waiter is carrying something or briskly walking past to fetch an order, is it correct etiquette for him or her to crossover in front of an approaching guest? We have great discussions about this at the restaurant where I work because we’ve had a lot accidents when waitstaff collided with guests? Who has the right of way, the waiter or the guest?

–CD, Newport, RI

Thank you for your incredibly great question about restaurant hospitality advice and etiquette.

The guest or client has the right of way. It goes along with “the customer is always right.” Waitstaff should be trained to respect the guests in the restaurant by letting them pass through first.

~Didi

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