- How was the person behind them (me) expecting HIM to hold the door open–when he couldn’t even see me (he didn’t have eyes in the back of his head)–but he apologized for not holding the door open? Really, it’s a bit much.
- Saying “sorry” that you don’t have the exact change: why should you–you’re not a bank teller or cashier?
- Apologizing to the caller who had the wrong number? Give me a break! Mistakes happen when your pad hits the wrong key, but there is no need to say “sorry” to the caller.
- Don’t pass the buck. Own up to the mistake, or don’t make the apology.
- Acknowledge your mistake and briefly explain what you did wrong.
- The fact that you are taking the time to make an apology will be appreciated.
- In winding up an apology offer some kind or recompense. Such as:
To the person whose reputation you smeared, tell that person that you will write a letter to the editor of the local paper admitting your error.
To the person you stood up Saturday night, suggest another meeting: “Let’s have a drink after work.”